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What is your return
policy?
The item must be returned in the same condition as it was sent within 14 days after receiving the garment unwashed, unworn and with the original tags affixed. Although we check all merchandise for defects and damage prior to shipment, it is the buyers responsibility to check the product upon arrival to make sure it is free of any defects. Damaged goods due to client negligence or items without their tags will not be accepted for refund. Any return or exchange that does not meet the above criteria will be sent back to the customer.
Please email customerservice@rebeccataylor.com or call 212.966.0406 customer service to obtain a Return Authorization Number (RA#). RA#'s expire 10 days after being issued. We suggest you send the package by registered or insured mail since Rebeccataylor.com is not responsible for items lost or damaged while shipping. Please fill up your name, address and RA# on the return form which came with garment and return to following address:
REBECCA TAYLOR
260 Mott Street
New York, NY 10012
All requests will be processed after our returns department inspects and verifies the condition of the item. Return credits take approximately five to seven business days to process upon receipt of the item. Shipping charges are not refundable. Exchange and return policies are subject to change without notice.
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