Customer Service Section
Merchandising, Advising and Styling
We have merchandising and stylist available 11am-6pm EST 7 days a week. They
would love to assist you in additional coordination on wardrobe building. They
can also help suggest occasional appropriate dressing please feel free to email
boutique@rebeccataylor.com or call 212 966 04 06
What credit cards do you accept?
Rebeccataylor.com accepts Visa, Master Card and American Express.
Do you charge sales tax?
Sales tax is charged only to states where rebeccataylor.com has a physical
presence. Currently this is only New York.
How can I track my order?
When your order has been confirmed, we will e-mail you a unique tracking number.
You can also find that number at MY ACCOUNT clicking in MY ORDERS if you are
registered with rebeccataylor.com. Just type that number at www.ups.com to know
where your order is at that moment
Can I modify my order?
Yes, in any of the pages of the shopping process you can modify your order. If
you complete a wrong order by mistake and want to cancel it, write as soon as
possible to the e-mail address customercare@rebeccataylor.com. We will try to
solve the problem as soon as we get it. However, if your order is shipped you
can not modify the order.
What is your privacy policy?
We consider all the information you share with us totally private and
confidential. At no point will we share, rent or sell your personal information
without your consent.
How do I register?
Registering at rebeccataylor.com is simple please enter your e-mail address and
create a password, for your account at the MY ACCOUNT section. You can also
register when placing an order.
What if I forget my password?
In all those areas that need user ID and password you will find the link Forgot
your User ID or password?
Enter the information requested and we will send you your User ID and
password by e-mail immediately.
Can I change my password?
Yes. Just login to MY ACCOUNT and click on MY PROFILE to change your password.
How do I make changes to my account profile?
Simple click on my account, enter your user name and password and make the
changes you like.
Why do I need to register?
Making a purchase on rebeccataylor.com is simple and
easy. You dont have to register or submit your data before ordering.
However, registering at rebeccataylor.com is fast,
simple and free. When you register at rebeccataylor.com, you will enjoy a
number of advantages: conveniently access all personal data and order history
in a single control panel and modify anything your need.
|